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SHIPPING INFORMATION, LIVE GUARANTEE AND TERMS OF USE

LIVE FRUIT FLIES:
D. Melanogaster Wingless Fruit Flies
D. Hydei Flightless Fruit Flies

FRUIT FLY CULTURING SUPPLIES:
Fruit Fly Culture Kits
Fruit Fly Culture Feeding Media
Methyl Paraben Mold Inhibitor
Culture Containers and Lids
Poly Fabric Insect Lids
Fruit Fly Culture Perching Mesh

PRAYING MANTIS:
Praying Mantis Ootheca (Eggs)
Living Praying Mantis
Praying Mantis Food
Praying Mantis Kits
Praying Mantis Cages
Praying Mantis Educational

SILKWORM PRODUCTS:
Living Silkworms
Silkworm Eggs
Silkworm Kits
Silkworm Food
Silk Cocoons
Misc Items
Silkworm Books

LARVAE:
Fruit Fly Larvae
Silkworms
Rice Flour Beetles & Larvae

WORMS:
Living Silkworms
Superworms
Superworm Bedding / Food
Superworm Breeding Kits

TINY FOOD:
Microworms
Vinegar Eels
Brine Shrimp

PEST CONTROL:
"No Bugs M'Lady" Shelf Paper
"Bug Kill" Shelf Paper

WINTER SHIPPING:
Heat Packs

ETC:
Gift Certificates
Live Guarantee
Customer Service
Returns
Shipping Schedule
  • Orders placed Monday are shipped Tuesday
  • Orders placed Tuesday are shipped Wednesday
  • Orders placed Wednesday before 10am PST are Shipped Wednesday
  • Orders placed Wednesday after 10am PST are shipped Monday
We sometimes deviate from this shipping schedule and on Monday-Wednesday may ship your order on the same day it is placed. Please Contact Us if you would like to know for sure when your order will be shipped.


Shipping Method

All orders are shipped via United States Postal Service (USPS) Priority Mail. Priority mail is one of the best values in shipping with competitive, economical prices. Priority Mail generally offers 2-3 day service (occasionally longer) to most domestic destinations and one day delivery to some locations. However, the USPS does not guarantee a 3 day delivery time. Priority Mail includes delivery to every address in the United States, including PO Boxes and military addresses.

If you prefer to have your order shipped via USPS Express Mail (1 to 2 day service) please leave a message in the "Special Notes" section of the order form requesting Express Mail. We will then email you with the adjusted shipping amount and order total and give you the opportunity to accept or decline the new total.


Live Guarantee

Should your order arrive dead on arrival (DOA), we will reship your order via priority mail free of charge on our next scheduled shipping day.

Live delivery is guaranteed on all orders that meet the following terms:
  • We DO NOT guarantee live delivery to destinations where the daytime high temperature is 90° F and above or to high temperature of 40° F and below, regardless of time in transit. This is the daytime high temperature, not the temperature at time of delivery. Shipment to such temperatures is at your own risk.
  • Should your priority mail shipment take longer than three days to reach you (a rare occurrence) and the high temperature is above 40 and below 90 degrees F, we will reship the order free of product charge, but the customer must pay the ACTUAL shipping charge to reship the order. The actual shipping charge will be the cost to reship the order, whether that charge is above or below our flat rate shipping charge. There will be no product charge.
  • SOMEONE MUST BE HOME FOR ALL SHIPMENTS.
    Orders cannot be left outside for ANY period of time.
  • We cannot offer reshipments, refunds or credits after a second DOA failure.
  • We must be notified of DOA's or other problems within 24 hours of delivery for the live guarantee to remain in effect. DOA notifications must be made via Email so that we will have a written record of the problem.
  • DOA's due to carrier mistakes or delay must be handled through the carrier.
  • We cannot accommodate special delivery instructions, such as "Leave package at the side of the house behind bush" or "Deliver between 1 and 2pm" or "Deliver to front door, not mail box." We WILL place your special note on the package, but postal carriers usually do not read or follow such instructions written on the package, and we have no control over what time orders are delivered. We will not be held responsible for DOA's resulting from the failure of mail carriers to follow special shipping instructions or from shipments not delivered at a specific time or a specific day.
Returns & Refunds

We Do Not Give Refunds. Non-living items can be returned for a store credit. Living items cannot be returned or credited.

Payment

We accept MasterCard, Visa, American Express, personal checks, money orders and PayPal. Orders cannot be shipped until payment is received and/or verified. Personal checks will be held for 7 days to ensure sufficient funds. If you are paying by personal check or money order, after you check out at our store, make checks and money orders payable to The Silkworm Shop (Our DBA) and mail to:

The Silkworm Shop
PO Box 84773
San Diego, CA 92138


info@FruitFlyShop.com    |   PO Box 84773, San Diego, CA 92138    |   Copyright © 2017 The Silkworm Shop

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